Chicago O'Hare International Airport (ORD), one of the busiest airports in the world, is home to United Airlines' main operating base, Terminal 1. United Airlines ORD Terminal   has a significant hub at O'Hare, where it operates both domestic and international routes. With several concourses, contemporary amenities, and services aimed at facilitating a smooth travel experience, Terminal 1 is well-equipped. This handbook offers a comprehensive rundown of all things United Airlines at ORD does, including terminal buildings, concourses, check-in procedures, security, lounges, and frequently asked questions (FAQs).

Overview of United Airlines' Operations at ORD

1. Primary Terminal: Terminal 1

2. Additional Terminal: United Airlines may occasionally operate some flights from Terminal 2 (regional flights)

3. Hub Status: O'Hare serves as a major hub for United Airlines, supporting a vast network of flights across the U.S. and internationally.

4. Concourses in Terminal 1: Concourse B and Concourse C are the primary concourses used by United Airlines.

Terminal 1 at O'Hare International Airport

Terminal 1 is the primary terminal for United Airlines flights at ORD. It consists of two main concourses, Concourse B and Concourse C, both of which are connected by an underground walkway known for its lighted tunnel with neon displays.

1. Concourse B: This concourse houses United Airlines’ domestic flights and is directly accessible from the check-in counters. It features multiple gates for flights within the U.S.

2. Concourse C: This concourse is located parallel to Concourse B and is accessible via the underground walkway. Concourse C is used for both domestic and international United Airlines flights.

Check-In and Baggage Services

United Airlines offers several check-in options at O'Hare, depending on the passenger's preferences and needs:

1. Self-Service Kiosks: For a quick and easy check-in process, passengers can use the self-service kiosks located near the entrance of Terminal 1. These kiosks allow travelers to print their boarding passes and check their baggage.

2. Counter Check-In: For passengers with special needs or requiring assistance, traditional counter check-in services are available. This is also where oversized baggage is handled.

3. Mobile Check-In: Travelers can check in using the United Airlines mobile app, allowing them to skip the kiosks and head straight to security with a mobile boarding pass.

4. Baggage Drop: Passengers who have checked in online can use the designated baggage drop areas for a quicker process, reducing wait times at the check-in counters.

Security Screening

Once checked in, passengers must proceed through security screening. The TSA security checkpoint in Terminal 1 is known for its efficiency, but wait times can vary based on the time of day and flight volume. To minimize delays, travelers are encouraged to arrive at least 2 hours prior to their flight.

1. TSA PreCheck: United Airlines passengers who are enrolled in TSA PreCheck can use expedited security lanes at O'Hare, offering faster processing and fewer restrictions (such as keeping shoes on and laptops in bags).

2. CLEAR: O’Hare also offers CLEAR services, allowing enrolled passengers to speed through security using biometric identification.

Terminal Amenities and Services

Terminal 1 at ORD is equipped with a wide range of amenities to ensure passengers have a comfortable experience while waiting for their flight.

1. Dining and Shopping: There are numerous restaurants, cafes, and retail stores located throughout Concourse B and Concourse C. From fast food chains to sit-down restaurants, United passengers can enjoy a variety of food options, including coffee shops and international cuisine. Shops range from duty-free stores for international travelers to local Chicago gift shops.

2. Wi-Fi: Free Wi-Fi is available throughout the terminal, providing passengers with access to the internet for work or entertainment.

3. Lounges: United Airlines offers multiple United Club lounges in Terminal 1. These lounges provide passengers with a quiet place to relax, complimentary snacks and beverages, Wi-Fi, and business services. Passengers flying in premium cabins or holding United Club memberships have access to these facilities.

Ground Transportation and Parking

O'Hare offers a wide array of transportation options for travelers arriving at or departing from Terminal 1.

1. Public Transit: The Chicago Transit Authority (CTA) operates the Blue Line train, which connects downtown Chicago to O'Hare. The station is located in the basement of Terminal 1, providing direct access to the city.

2. Taxis and Rideshares: Taxi services are readily available outside the terminal, and rideshare services like Uber and Lyft pick up passengers from designated zones.

3. Parking: O'Hare offers a variety of parking options, including short-term and long-term parking lots. The Main Parking Garage is connected to Terminal 1 via a pedestrian tunnel.

7 Frequently Asked Questions (FAQs) About United Airlines at ORD

1. Which terminal does United Airlines operate from at O'Hare International Airport? United Airlines primarily operates from Terminal 1 at O'Hare International Airport. However, some United Express regional flights may depart from Terminal 2.

2. How early should I arrive at Terminal 1 for my United Airlines flight? It is recommended to arrive at least two hours before domestic flights and three hours before international flights. This allows ample time for check-in, security screening, and navigating the terminal.

3. Can I walk between Terminals 1 and 2 at O'Hare? Yes, Terminals 1 and 2 are connected by walkways, allowing passengers to transfer between the terminals without needing to re-enter security.

4. Does United Airlines have lounges at O'Hare? Yes, United Airlines operates several United Club lounges in Terminal 1 at O’Hare. These lounges are available to eligible passengers, including those flying in premium cabins and United Club members.

5. What transportation options are available from downtown Chicago to Terminal 1 at O'Hare? Passengers can take the CTA Blue Line train from downtown Chicago to O’Hare, with a station located beneath Terminal 1. Taxis, rideshares, and shuttle services are also available for ground transportation.

6. Are there pet relief areas in Terminal 1? Yes, O’Hare provides pet relief areas in Terminal 1 for passengers traveling with pets. These areas are located both before and after security to accommodate passengers' needs.

7. Can I check in online for my United Airlines flight at O'Hare? Yes, United Airlines offers online and mobile check-in options. Passengers can check in via the United mobile app or the airline’s website, and then proceed to baggage drop-off if needed or head straight to security with a mobile boarding pass.

Additional Tips for United Airlines Travelers at ORD

1. Explore Concourse C: United Airlines’ Concourse C features several points of interest, including public art installations and convenient dining options. If you have a layover, the underground walkway connecting Concourse B and C is a must-see with its famous neon light display.

2. Monitor Flight Information: O'Hare is a busy airport, and flight schedules can change. Be sure to monitor your flight status via the United app or the airport’s information boards to stay informed about any gate changes or delays.

3. Use the United App: The United Airlines app offers a variety of helpful features, including flight status updates, mobile boarding passes, and easy access to customer service. The app also allows passengers to change seats, upgrade flights, or add baggage before arriving at the airport.

Conclusion

United Airlines' operations at O'Hare International Airport's Terminal 1 are streamlined to provide passengers with efficient services and a comfortable experience. With state-of-the-art facilities, access to lounges, and a variety of transportation options, traveling through Terminal 1 is generally convenient. By following the tips and understanding the terminal layout, passengers can navigate ORD with ease.